Sportsmed NQ Physiotherapy Townsville

Frequently Asked Questions

Do I need a Doctor’s referral?

No, you do not require a doctor’s referral for physiotherapy. However in some instances we require a referral for work cover and insurance based claims if you are planning on making a claim.

Do you see insurance cases such as work cover or 3rd party claims?

Yes, we do take work cover and insurance claims. Provided that the case is open and accepted and we have approval to send an account to your nominated provider. Also for work cover cases we must have a current medical certificate, doctor’s referral as well as your claim number.

Do you see DVA and Doctor referred Medicare clients with an Chronic Disease Management Plan?

Yes. However these are not bulk billed. Max Murray, Physiotherapist, and Linda Sheehan, Exercise Physiologist, charge the Medicare Rebate amount of $50.95. This amount is payable on the day. The Medicare claim can then be processed at our clinic and deposited into the clients bank account (Medicare Card and debit card required).

Do I need to bring X-rays and medical reports?

We ask that you bring in all relevant information that is applicable to your condition. This includes your most recent scans and doctors or other therapy reports/summaries.

Can I keep seeing the same physio?

Definitely. While we can obviously offer you a wide range of appointment times if you’re prepared to see any of our physios, we can also arrange for you to continue treatment with one physiotherapist if you prefer.

When should I see a Physiotherapist?

There are many instances when it is appropriate and beneficial to consult a physiotherapist. Some of these include:

• a sustained injury
• swelling, bruising or deformity of a body part
• if you are experiencing joint stiffness, pain or ache (especially if your symptoms have persisted for more than 3 days),
• limping or protecting a limb due to pain, experiencing pins and needles or numbness,
• if your limbs collapse or give way occasionally
• if you have postural problems
• if you need advice on improving strength, flexibility, balance or fitness
• if you need advice on injury prevention or other aspects of musculoskeletal health
• if you require treatment for an injury
• if you wish to improve your physical performance for sport
• if you are planning on returning to sport or activity following a prolonged period of inactivity.